Frequently Asked Questions (FAQ)

Welcome to the Go Light Shoes FAQ page. We have compiled a list of common questions to help you find the information you need quickly. If you cannot find an answer here, please explore other sections of our website for more details.

Orders & Payments

**How do I place an order on **golightshoes.com?
Placing an order is simple. Browse our collection and select the style and size you wish to purchase. Click the “Add to Cart” button. When you are ready to complete your purchase, click on the shopping cart icon and proceed to checkout. You will be guided through the steps to enter your details and confirm your order.

What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express) and digital payment services like Afterpay and Klarna. This allows you to choose the option that best suits you.

When will my credit card be charged?
Your credit card will be charged at the time your order is placed. This allows us to begin processing your order immediately to ensure it is dispatched as quickly as possible.

I forgot to apply a promotion code. Can you add it to my order after I’ve paid?
Unfortunately, we cannot apply a promotion code to an order after it has been placed and payment has been processed. We recommend carefully reviewing your order summary at checkout to ensure all applicable discounts are applied before completing your purchase.

Your Account & Registration

Do I need to register an account to place an order?
While you can complete a purchase as a guest, we highly recommend registering for an account. Creating an account allows you to track your order status, view your order history, save multiple shipping addresses, and manage your personal details and preferences for a faster checkout experience on your next visit.

What should I do if I forget my password?
If you forget your password, simply click on the “Forgot your password?” or “Sign In” link on the website. You will be prompted to enter the email address associated with your account. We will then send you an email with instructions on how to reset your password securely.

How can I update my account information?
Once you are logged into your account on golightshoes.com, you can easily update your personal information, including your name, email address, phone number, and saved addresses, by navigating to the “Account Details” or “Address Book” section of your account dashboard.

Product & Sizing Information

How can I find the right size?
Finding the perfect fit is important. We provide detailed size information on each product page. We recommend carefully reviewing this information before placing your order. If you are unsure, you can also refer to our general size guide for helpful tips on how to measure your foot and compare it to our size chart.

Are your shoes true to size?
Sizing can vary between different brands and styles. On each product page, we strive to provide specific guidance based on customer feedback and the manufacturer’s recommendations. We encourage you to read this product-specific advice in addition to our general size guide for the best results.

Returns, Exchanges, & Refunds

What is your returns policy?
We want you to be completely happy with your purchase. You can request a return or exchange within 30 days of receiving your order. Items must be unworn and in their original condition with the original packaging. Please note that for reasons of hygiene, we are unable to offer a refund or exchange on socks and shoe care products unless they are faulty. For complete details, please refer to our full Returns Policy.

How do I make a return for a credit note or exchange?
Requests for a return or exchange can be initiated online through our returns portal. Simply log in to your account or use the order details to begin the process. For a standard return for a credit note, a postage fee will apply. However, if you are exchanging your item for a different style, colour, or size, we offer complimentary return postage.

I used Afterpay or Klarna. How does a return work?
For orders placed using Afterpay or Klarna, please note that we do not offer refunds. If you wish to return your shoes, Go Light Shoes will issue a credit note or facilitate an exchange for you. The process for initiating the return remains the same. If you choose to exchange the item, we will cover the return postage. If you prefer a credit note, the cost of returning the item to us will be your responsibility.

Technical & Website Issues

I am experiencing technical difficulties on the website. What should I do?
If you encounter a technical issue, such as pages loading slowly, buttons not working, or errors during checkout, please try the following steps:

1. Clear your browser’s cache and cookies.
2. Ensure your web browser is updated to the latest version.
3. Try using a different web browser or device.
   If the problem persists, please make a note of what you were doing when the issue occurred and contact us for further assistance. Please be sure to check our website at golightshoes.com for any announcements regarding scheduled maintenance.

For any other questions, we invite you to explore our website or refer to our other policies for more information. Thank you for choosing Go Light Shoes.