Delivery & Returns Policy
Welcome to Go Light Shoes. We want your shopping experience to be as smooth and enjoyable as possible. This policy outlines everything you need to know about receiving your order and what to do if you need to make a return.
Delivery Information
Once your order is placed and confirmed, our team works diligently to prepare it for dispatch. We aim to process all orders promptly. You will receive a confirmation email once your order has been shipped, which will allow you to track its progress.
Please ensure that the shipping address provided at checkout is correct, as we are unable to redirect orders once they have been dispatched. Go Light Shoes is not responsible for items delivered to an incorrectly provided address.
Returns & Exchanges Policy
We genuinely hope you love your new shoes, but we understand that sometimes an item might not be quite right. Whether you need a different size, another colour, or would prefer a credit note, we are here to help.
1. Return Period and Eligibility
You may request a return or exchange within 30 days of receiving your order. To be eligible for a return or exchange, items must be unworn, in their original condition, and returned in their original shoebox. The shoebox is considered part of the product and must not be used as a shipping box; it should be protected with an outer layer for transit.
Please note that for hygiene reasons, we are unable to offer a return or exchange on socks and shoe care products, unless the item is deemed faulty.
2. How to Make a Return or Exchange
A request for a refund, credit note, or exchange can be completed easily online through our returns portal. You will need your order details to initiate the process. Once your return is received and inspected, we will notify you of its status.
3. Returns for Credit Note
If you choose to return your item for a credit note, the cost of return postage will be your responsibility. We recommend using a tracked shipping service for your protection, as Go Light Shoes cannot be held responsible for items lost in transit during a return. Once your return is processed, we will issue a credit note for the purchase price of the returned item(s).
4. Exchanges
If you would like to exchange your item for a different style, colour, or size, Go Light Shoes is pleased to offer complimentary return postage. When you initiate an exchange through our online portal, the process will guide you, and the return shipping will be covered. We will then dispatch your new item once the return is confirmed.
5. Returns for Afterpay or Klarna Orders
Please be aware that we do not offer refunds for orders made using Afterpay or Klarna. If you have used one of these payment services and wish to return your shoes, Go Light Shoes will issue a credit note or process an exchange.
- If you choose to exchange your Afterpay or Klarna order, we will provide a returns label free of charge.
- If you choose to receive a credit note for your Afterpay or Klarna order, the cost of returning the item to us will be charged to you.
6. Faulty Items
We take great care in curating high-quality products. In the unlikely event that you receive a faulty item, please contact us immediately through the contact form on our website. We will assess the issue and provide a remedy in accordance with your rights under the Australian Consumer Law.
7. Final Sale Items
Certain items, such as those purchased from our Outlet or Clearance sections, are considered final sale. These items cannot be returned for a refund, credit note, or exchange unless they are deemed faulty under the Australian Consumer Law. Please check the product details carefully before purchasing.
General Conditions
- All returns and exchanges are subject to the conditions outlined in this policy.
- Refunds or credit notes for returns will reflect the purchase price paid for the item as shown on your receipt, not any original ticketed price.
- Go Light Shoes reserves the right to update or modify this policy from time to time. Please review it periodically for any changes.
- This policy is subject to our General Terms and Conditions, which are available on our website.
For further information about delivery or returns, please refer to our other policies available online at golightshoes.com. Thank you for shopping with Go Light Shoes.